tomcctv

Hi. How many cameras and how big is your property pitch darkness is going to be hard with no lighting help...... IR cameras will give you good images in black/white what is your budget

Hi I have sent a new CDkey to your pm it is case sensitive and you don’t use the letter O. It is number 0

Hi. 196016

Hi. Ok I know that system under a different name the problem is 12x 4K is the very top of its limit and has problems processing which is why you have cameras dropping out. sounds like your recording 24/7 at full FPS you will also have the problem with playback your options are .... cameras in areas not needing 4K knock them down to 3 or 4mp also 4K cameras knock down the FPS to 12 or 15.......... all these settings you do from recorder no need to buy more equipment Also make sure both camer and nvr are set to H265 not H264 This helps with faster data other option is keep cameras and send recorder back and buy one that will do 4K across the unit. ....... ie. 16 way 4K nvr

Hi. Cameras going on and off ..... I have seen this issue a few weeks ago .... guy bought 8 x 4K cameras and the onyx Yale 4K nvr problem was the nvr will only run 2 of 4K cameras rest had to be 720p or 1. 4K camera and the other 7 1080p China P2P app ..... will also give you alert problems ...... you may find it’s the app i would get your money back for the nvr and get something better. Cameras will run on another nvr which onyx nvr do you have ?

Hi ditch off your recorder for 20 mins then switch on and use this password 854760

Hi did you format your hard drive to fat32

The problem with these types of systems is not only the initial cost but also the running costs each month or year and its nothing new all systems will do this and can be linked to a local monitoring station police 85% faster ??? Sales crap do they drive the car faster ? any good nvr system with good cameras will protect your office with just the initial purchase cost ...... gives you exactly the same notifications and also keeps your footage on site ..... not owned by a 3rd party

Hi. Have you tried using a small thumb drive

Hi. Once it has been recorded it is part of the image. ip camera date and time stamp should be switched off and not used on a nvr as it’s the nvrs time stamp that is used go into ip camera settings and switch off time and date OSD in settings and it won’t happen again

Hi yes the one you have linked two will just be plug and play your existing cameras the link is a xmeye unit which have not been reliable the past few weeks over the internet

Hi. The ring holding camera in has a 3mm grub screw on the opposite side of the qvis label but even with that out it can be stubborn I use a oil filter removal strap

Hi. Are you looking at changing the recorders ? looking at both spec of your unit none will do 5mp HD which app are you using at the moment

Hi you only need to use some warm water and a nice soft cloth ...... don’t use any chemicals as they might damage the lens cover also they make the lens cover sticky. also you don’t take your camera apart dirt should not be getting inside camera just warm water nice soft cloth wipe cover gentle

Hi. Switch off your unit for 20mins then enter one of these codes 897436108800138024

Hi you will need to replace cpu fan as it’s monitored on startup

Worldwide Trusted Brand Anran security camera are selling in more than 40 areas in the planet. We have more than 20worldwide offices all over the world. Our app were downloaded more than 100,000,000times. ——————————————————————— direct from there site ...... when they start with crap you will always get crap. USA office a house ...... UK contact does not exist. this could end up costing you money and you might find it cheaper to install your own if you can’t contact old owners over the nvr then your not going to also know the Wi-Fi camera login details. These are also P2P cameras and might auto connect to your home Wi-Fi. Then out to old homeowners cloud account there cheap camera system .... just replace it to something you own and control

Hi. I can’t get your link to work. Rs485 is a data connection (ptz control) is it cat5 cable being used ....... same cable for power data and video

Hi sounds like it has not had a password Nul password means leave it blank or 888888

Hi. Bit of a screwed up spec 9x 2amp is not 30amp what is the distance of your power cables and what cable are you using what is the spec for your ptz but it looks like your well under powered

Hi what amp is each port on your distribution board and what voltage

Hi it will be one of these codes 063772008888148648 remember to set a new password once your in

Ok that’s a xmeye system can you post the time and date showing on the screen also when you have done that switch your unit off ..... it has to of been off for over 20 mins before you enter any other code

Hi can you post a picture of your menu screen

Hi. Dahua will run without hard drives connected so completely disconnect them. dahua also has fan monitoring so check if your fans are also starting up