tomcctv

Hi. What are the problems your having with your dvr to need a firmware update does the system work ?

Hi. cctv is a mine field and to learn every aspect will take years ….. in your other post you’re using Tapo cameras …. These are smart cameras and not true cctv camerasand this is very important thing to learn first. All smart cameras involve 3rd party involvement and it’s never good here is a statement from Tapo (tp-link) https://www.tapo.com/uk/app/privacy/?utm_source=tapo&utm_medium=app as far as using nas for storage yes there is a fee with some companies and they have been going for years but NVRs have started to be a better option and for 4 to 5 cameras then it’s best to only use a nvr and it’s a lot cheaper as you don’t need Poe switches as there built in to systems now

Hi. Cameras and nvrs will have an optimum range for giving smooth data travel…. It’s not just about bitrate you also need to take bandwidth into account your lorex will allow your 4K quality as out of box what is it your looking at doing ? Is it quality of display on screen or better quality remote view

Hi Yes it’s a hikvision but it depends on your hik nvr ….. is it capable of doing 4K and is it capable of 4K on all channels some hikvision only allow 2 channels 4K ………. Some old hikvision only support 2mp or 5mp

Hi Malcolm there are two types of camera …. CCTV and smart cameras and there not to be mixed up your looking at Tapo (Tp-link) smart cameras there is no control over these cameras in the way you would have with a cctv camera tapo is setup via there app (qr) so you can’t get the local iP address of the camera which is what you need for local storage like nas smart cameras are not the best to do homework on as they’re not cctv MAS far as licensing in the uk ….. no we don’t have that problem …. However some NAS systems require you to pay to use cameras on there system but at the end of the day a good NVR is a cheaper and more reliable solution

Hi. This post is 2 years old ….. you are best telling us your problem and what equipment you are using

Hi. It does not matter how you explain it the outcome is going to be the same go back to your first post I said the app is too old. It has not been updated for over 3 years and it won’t be you setup your nvr with the qr code……. This takes you to a server that controls alarm notifications….. but no longer supported…. It has come to the end of its life i did say send the recorder back and get the viper Your apple devices will of worked up till the last apple update .(14 days ago) NOT app update but phone update also the app on iOS will be removed soon as no data policy has been added this is why I said in earlier posts don’t waste money only to have to buy again however…… you can still setup motion and alarms on the recorder and it will send you notifications via email …. (Which most modern systems do now)

hi which mobile are you using are you iOS or android your right it’s an app problem … I have been saying from the start the app is too old and no longer supported by qvis mobile phones / pads and PCs update often and apps must keep up with there updates if you are using a Samsung then you have more problems to come but for now … go into app look for notifications and make sure they are switched on i don’t understand you saying you never had to setup motion…… this is something you need to setup

Hi. SATA is the type of hard drive sata ? Will be your main and only hard drive sata x means a hard drive is not connected not that I think it’s going to do you any good… but your next step is to go into menu and click factory re-set and then try to format again But only 3 months old I would return it and get the viper i would also ask the question way was it sold to you in the first place knowing it had no updates or app updates since 2019 i see on there website that if you bought everything seperate 4 cameras 1 nvr it comes to nearly £700 buy the same as a kit and it’s £380 with 2tb hard drive …. Shows it’s end of line brand new viper with hard drive is £270

Ok .. I would ask them for a replacement and I would ask them for the viper 4K nvr

Hi ok both camera and nvr are 2019 if you remove the hard drive or just unplug it in the unit and then startup your system you will see it do the same as now …. No recordings which points to hard drive but like I said in post if it is the hard drive you would be better replacing the recorder only as cameras are good there is not much difference in price of hard drive vs nvr that link you posted shows same recorder at £385 with HD …. But same problem app is coming to an end the updated nvr is around £255. With HD if you have a old pc … use that hard drive and format it once you install into nvr if you rely on alerts then a nvr using SuperLive plus … which is the best app made you have full control over nvr with the app including camera settings

Hi June was not a update it was a privacy statement and it only applied to android App Store was not updated with privacy statement so it’s still 4 years old even on play store the last review was 2021 i know every qvis system in and out been using them for 18 years the name Kestrel is on a number of there systems which is why I first asked the app you was using …… some kestrels are xmeye or dahua or TVT….. kestrel viewer being the oldest Your hard drive will show usage even if no recordings are your cameras Poe …. Direct into nvr ? you might need to re-add your cameras to each channel it is also worth looking at how it’s setup …. It should always be on motion record …. Alarm notification is something you add on the camera channel

Hi ….. for a system 3 months old …… did you buy yourself or installer ? the kestrel app is old ….. no updates in 4 years also 4K cameras (8mp) will not be running 4K on that system so will only be running 5mp i would also agree with you that it’s starting to look like hard drive issues with you getting the noise but it’s which way you go ….. try new hard drive or buy new nvr with hard drive nvrs are not expensive we’re are you based

Hi is this the system that uses the SuperLive plus app ?

authentication software

Hi it’s just a rebrand hikvision it’s also a bit overpriced from them and not have the same support…… cheaper to buy from hikvision and depends on what country your in with all the hik problems

Hi. The problem is the age of your equipment…… your transmitter and receiver are around 18 years old (I have old ones in my lockup) then you will have problems with your usb recorder …. Again too old …. It’s a basic cif recorder. But the problem is if you don’t have the drivers that came with the USB recorder …. The software then again you will be wasting time and money…. You may also have a licence problem when loading onto a pc or laptop by the time you have bought the power supplies you need for all camera and another for each of your transmitter and receiver mall you will end up with is a poor system

There is a software to use if a serious crime and footage is needed in courts then the software is used to see if any footage has been altered such as timeline hidden in the channels software…. It’s called watermark signature is virtually the same but across all channels. …… if there is a break in either then footage has been tampered with the software we have will do 90% of recorders in some countries watermark and signature is needed for insurance approval for the likes of high end product sales and banks

Hi. This is because you have all 4 channels selected as in use……. Camera or channel in camera settings as on …. No camera used on channels should be switched off from recording the metadata you are seeing is the watermark and electronic signature which you can’t stop as it’s also looking for data on active channels

Hi then don’t buy hikvision or dahua you will be wasting your money if in the uk. last few weeks it’s been band in government and council areas …… and now looks like hotels bars and clubs only this morning some uk company offered me 8mp dahu cameras for £12 each what part of uk are you in

Hi that is not much of an upgrade 8mp at 8fps ….. is going backwards what country are you in ?

Hi it could be a few things how are you powering the camera …. Size of power supply and also the distance from camera to power supply is it on its own power supply or are there others attached to it that recorder is very limited to what you can run on it hence why hikvision budgets range it’s a $50 unit channels 1 and 2 are the only channels you can use 3mp max on the rest are 1.3 and 2mp also do you have it set to tvi ?

Hikvision is now banned in the uk. Yet private systems still available All government building including schools colleges police stations and public space cameras used by government and local councils other countries are starting to follow

Hi. The pelco power supply again is old 2007 24v is not used anymore except for large ptz cameras 12v is the standard now or Poe on network cameras pelco was a good name but not on old equipment and on sites such as eBay pelco holds there price but old and waste of money how many cameras and what budget do you have in mind

Hi if you have already bought the secondhand units then I would say you have wasted your money and paid more than I new system would of cost the dvr you have listed is 2008 so to old for remote viewing as it is not supported anymore have you bought the equipment already ?