b.m.s 0 Posted July 12, 2010 (edited) hi all, i have difficulty in ftp backup - email alerts and need (lot) advice ... i use avtech type avc751 dvr (h.264 - 4ch - firmware 1034.1014.1015.1016) with the following data: NETWORKING SECTION SETUP : - Static ip address : 192.168.1.10 - Gateway : 192.168.1.1 - Netmask : 255.255.255.0 - Web port : 80 - FTP user name : admin - FTP password : admin - Port : 21 - Directory : (my computer specified directory) - Mail server : 64.4.20.184 (hotmail.com ip address) - Port : 25 - Mail from : (my hotmail id) - Ssl encryption : Yes - User : (my hotmail id) - Password : (my hotmail password) - Email address : (my gmail id) DVR SECTION SETUP : - Detection / LS / SS / TS / Alarm : ON / 7 / 3 / 2 / off button - Records / Quality : CIF / NORMAL - Alerts : ALL ON / duration 5 and I used a Linksys WAG120N modem with a single data port forwarding as follows: (Application / External Port / Internal Port / Protocol / Ip Address / Enable) - HTTP / 80 / 80 / TCP / 192.168.1.10 / YES - FTP / 21 / 21 / TCP / 192.168.1.10 / YES - SMTP / 25 / 25 / TCP / 192.168.1.10 / YES My ISP had a dynamic IP address that was already connected with DDNS and can do a remote-access with Video Viewer... BUT by setting the above data, FTP-backup and email alerts always failed... I already tried to downgrade or upgrade the firmware...BUT (once again) found difficulty in obtaining the required files... desperately needed aid ... thank you in advance ... Edited July 13, 2010 by Guest Share this post Link to post Share on other sites
tomcctv 187 Posted July 12, 2010 hi all, i have difficulty in ftp backup - email alerts and need (lot) advice ... i use avtech type avc751 dvr (h.264 - 4ch - firmware 1034.1014.1015.1016) with the following data: NETWORKING SECTION SETUP : - Static ip address : 192.168.1.10 - Gateway : 192.168.1.1 - Netmask : 255.255.255.0 - Web port : 80 - FTP user name : admin - FTP password : admin - Port : 21 - Directory : (my computer specified directory) - Mail server : 64.4.20.184 (hotmail.com ip address) - Port : 25 - Mail from : (my hotmail id) - Ssl encryption : Yes - User : (my hotmail id) - Password : (my hotmail password) - Email address : (my gmail id) DVR SECTION SETUP : - Detection / LS / SS / TS / Alarm : ON / 7 / 3 / 2 / off button - Records / Quality : CIF / NORMAL - Alerts : ALL ON / duration 5 and I used a Linksys WAG120N modem with a single data port forwarding as follows: (Application / External Port / Internal Port / Protocol / Ip Address / Enable) - HTTP / 80 / 80 / TCP / 192.168.1.10 / YES - FTP / 21 / 21 / TCP / 192.168.1.10 / YES - SMTP / 25 / 25 / TCP / 192.168.1.10 / YES My ISP had a dynamic IP address that was already connected with DDNS and can do a remote-access with Video Viewer... BUT by setting the above data, FTP-backup and email alerts always failed... I already tried to downgrade or upgrade the firmware...BUT (once again) found difficulty in obtaining the required files... desperately needed aid ... thank you in advance ... Hi b.m.s. give this guy a call or email. he is also on this forum if he is not sun bathing. (scorpion) http://scorpiontheater.com/troubleshooting.aspx Share this post Link to post Share on other sites
b.m.s 0 Posted July 12, 2010 thanks for the info... i already contacted her ... will be interesting if the discussion was continued to share the experience ... regards... Share this post Link to post Share on other sites
bpzle 0 Posted July 18, 2010 Do you pay for your hotmail acct? Hotmail does not provide a free smtp/ pop server. Gmail is the only one I've got to work. Share this post Link to post Share on other sites
Terminator 0 Posted July 23, 2010 I cannot seem to get it working with Gmail either... I wonder if you could do me a favour and provide the configuration settings which you have used..... many thanks in advance.. Share this post Link to post Share on other sites
jjsafeware 0 Posted July 23, 2010 I'm not sure if that is the case on AVC751, but their old firmware seem to have ignored the implementation of SMTP port and encryption format(TLS/SSL), which is required by gmail. So you might will need to check whether the SMTP port and encryption could be set correctly. You need to set it, quit the setup, and re-enter setup to see if the values are still there. gmail smtp port is 587 with TLS encryption. Share this post Link to post Share on other sites
Soundy 1 Posted July 23, 2010 I cannot seem to get it working with Gmail either... I wonder if you could do me a favour and provide the configuration settings which you have used..... many thanks in advance.. http://mail.google.com/support/bin/answer.py?answer=78799 (You don't need the IMAP portion). BTW, you do need to enable POP or IMAP from the Settings page on your Gmail account, before you can use those methods for retrieval (login to Gmail, click Settings at the top-right, go to "Forwarding and POP/IMAP" tab)... you will probably have to enable one or the other for the SMTP to work as well. Share this post Link to post Share on other sites
Terminator 0 Posted July 23, 2010 Hi, I carried out the config as per URL but my AVtech KPD674 still says email failed in the log... could it be the firmware version..my DNS is set the same as my gateway addreess from ipconfig /all Does anyone know what the recent firmware is for this DVR and where I can obtain it from ? many thanks in advance Share this post Link to post Share on other sites
Soundy 1 Posted July 23, 2010 ...my DNS is set the same as my gateway addreess from ipconfig /all... This will only work if your router does DNS forwarding. 'ipconfig /all' should show the DNS settings as well - it will OFTEN, but not always be the same as the gateway; use whatever it tells you. Ethernet adapter Wireless Network Connection: Connection-specific DNS Suffix . : vf.shawcable.net Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter Physical Address. . . . . . . . . : 00-25-D3-C7-BC-DC Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.0.195 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 192.168.0.1 Lease Obtained. . . . . . . . . . : Friday, July 23, 2010 2:15:19 PM Lease Expires . . . . . . . . . . : Saturday, July 24, 2010 2:15:19 PM Share this post Link to post Share on other sites
Terminator 0 Posted July 24, 2010 Hi, IP config shows 192.168.1.5 as my IP addresss and 192.168.1.1 as my gateway and DNS address. This is what I have configured in the DVR but the log shows email send failed. Is there a particular version of the firmware that the AVtech KPD674 has to be on for it to work ? Share this post Link to post Share on other sites
Terminator 0 Posted July 26, 2010 Hi, I have port forwarding on at the router and I can access the DVR externally. I have set up DDNS and access it via the host name externally. Within the network settings on the DVR, I have DDNS off as the manual says its only needed if not using static IP address... Share this post Link to post Share on other sites
jjsafeware 0 Posted July 27, 2010 Port Forward and ddns has nothing to do with email notification setup. setting smtp is like setting your PC's outlook or ol express; it's client side only. PF and ddns are for server setup, which according to terminator was correctly done. Share this post Link to post Share on other sites
Terminator 0 Posted July 27, 2010 Finally got it working - spoke to product engineer in Taiwan (thank you Chris) who was very helpful and sent me the latest firmware. After I installed it and reconfigured the DVR again, email alert started to work again as can be seen below. Trigger! From: XXXXX (XXXXX@gmail.com) Sent: 27 July 2010 16:18:25 To: XXXXX (XXXXXX1@hotmail.com) Attachments: 1 attachment Motion_20...htm (6.5 KB) Trigger Occur! --Forwarded Message Attachment-- User Name : Password : Channel : Start Time : End Time : Deinterlace Motion detection has to be set up correctly now otherwise you end up with loads of emails in the junk folder. Share this post Link to post Share on other sites
nae8ean 0 Posted November 1, 2013 Finally got it working - spoke to product engineer in Taiwan (thank you Chris) who was very helpful and sent me the latest firmware. After I installed it and reconfigured the DVR again, email alert started to work again as can be seen below. Trigger! From: XXXXX (XXXXX@gmail.com) Sent: 27 July 2010 16:18:25 To: XXXXX (XXXXXX1@hotmail.com) Attachments: 1 attachment Motion_20...htm (6.5 KB) Trigger Occur! --Forwarded Message Attachment-- User Name : Password : Channel : Start Time : End Time : Deinterlace Motion detection has to be set up correctly now otherwise you end up with loads of emails in the junk folder. I have same problem issue my email notification doesn't work can you share the firmware update for this DVR so my email notification fix download link please ^_^ btw what is the link of chris who help u so i can add him ^_^ Share this post Link to post Share on other sites
