drkailey 0 Posted June 1, 2014 Everything running fine for months then yesterday the software just quit, all still working fine on the NVR. The login screen comes up and when the correct p/w is entered the screen disappears and nothing else happens. Task manager shows no activity. Help! Share this post Link to post Share on other sites
shockwave199 0 Posted June 1, 2014 Reboot the computer. Last resort, unistall the app and reinstall it. Share this post Link to post Share on other sites
drkailey 0 Posted June 1, 2014 Reboot the computer. Last resort, unistall the app and reinstall it. Did reboot, was hoping to not have to reinstall it, any other ideas? Share this post Link to post Share on other sites
shockwave199 0 Posted June 2, 2014 No, sorry to say. I only use PSS too, not smart PSS which I think is a different app. It shouldn't be a big deal at all to uninstall/reinstall. Just make note of your networking settings before you do to make it easier to plug that info back in just right. It could have gotten corrupted and needs a fresh install. It happens. Good luck. Share this post Link to post Share on other sites
Don Stephens 0 Posted June 2, 2014 PSS and SmartPSS constantly have new versions coming out. You might just want to ask Q-See if they have an updates version. Be prepared to provide your firmware version on your DVR. Share this post Link to post Share on other sites
drkailey 0 Posted June 3, 2014 Thanks much for the reply, it's working again this am, I haven't changed anything on my end, swear! Here's the reply I got from them: Hello Terry, Thank you for writing back. We are currently having an issue with the software, we have escalated to the Research & Development team. It would be identified and we would work on the issue and come up with a resolution as soon as possible Thank you for contacting Q-see Support. Share this post Link to post Share on other sites
shockwave199 0 Posted June 3, 2014 LOL- that's a good one. Take a look at your version and see. It doesn't get any fresher than these- http://www.dahuasecurity.com/download_2.html Share this post Link to post Share on other sites
Don Stephens 0 Posted June 3, 2014 You've gotta love Q-See's technical support... I don't know why you're having issues and I can't be bothered to deal with you. Thanks for contacting Q-See Share this post Link to post Share on other sites
Numb-nuts 1 Posted June 3, 2014 You may have just done something or a network glitch occured. If it's now working there's nothing more to say... Share this post Link to post Share on other sites
