erikdv 0 Posted January 25, 2014 I recently purchased a DS-7604 NVR with a couple HIKvision dome cams. I am trying to get the DDNS working but have been unsuccessful so far. Seeing as tech support or helpline seems to be non-existant I was hoping someone could help me here. Here is what I have done so far. I changed my HTTP port on the NVR to 8001 as 80 is already used for something else. I port forwarded 8001,465,543,8000 to the NVR local IP. I enabled DDNS on the NVR using the default hik-online option and named by my device domain "xyzsecurityHIK" I registered online at HIK-online and added my device using the serial number and HTTP port 8001. It automatically saw and gave it the correct device name "xyzsecurityHIK" so it made contact. On the HIK-online DDNS Management my "Device Link URL" keeps saying "This Device is offline" I have tried changing the device name on the NVR and it reflects correctly in the DDNS management system however it keeps showing me that error. I believe the url should be hik-online/xyzsecurityHIK:8001 is that correct? If I use my WAN IP I can access the NVR on my mobile app and desktop so forwarding is all done correctly... any suggestions? note: xyzsecurityHIK is not the actual name i chose. Share this post Link to post Share on other sites
buellwinkle 0 Posted January 26, 2014 Several camera companies offer DDNS services but I find a generic one works best for me. I use noip.com's free service, been using it for a few years, no problems. Share this post Link to post Share on other sites
shockwave199 0 Posted January 26, 2014 You wrote the address as this hik-online/xyzsecurityHIK:8001 Maybe it should be hik-online.xyzsecurityHIK:8001 Just a wild gues- I have no clue really. Sometimes it's just the address that you don't have just right. Perhaps include HTTP:// in front as well. I also agree that no-ip is great and if your nvr hardware has it embedded in DDNS, it will act as the updater and make it hassle free. Share this post Link to post Share on other sites
erikdv 0 Posted January 26, 2014 I checked out the No-ip site. It is built into the NVR as well. For the free service it says the hostname expires every 30 days? Doesn't that defeat the purpose? What does it take to "re-verify" it? Share this post Link to post Share on other sites
shockwave199 0 Posted January 26, 2014 As I said, the nvr will be the updater, so that 'every 30 day' thing won't bother you. Set it and forget it. Share this post Link to post Share on other sites
tomcctv 187 Posted January 26, 2014 http://www.hik-online.com/username is the path Or http://115.236.50.26/user Also which DDNS ip did you use. (Also needed). Plus to use first time on pc allow as administrator. And also on NVR once all set reboot system before you call up DDNS service Share this post Link to post Share on other sites
Securame 0 Posted January 27, 2014 I believe the url should be hik-online/xyzsecurityHIK:8001 is that correct? That is not correct. The URL should be: http://www.hik-online.com/xyzsecurityHIK You do not need to add the port at the end. Share this post Link to post Share on other sites
erikdv 0 Posted January 27, 2014 I believe the url should be hik-online/xyzsecurityHIK:8001 is that correct? That is not correct. The URL should be: http://www.hik-online.com/xyzsecurityHIK You do not need to add the port at the end. Thanks for the info. Yes I noticed that today. This morning the the DDNS management showed the full link and its up and running. It took a full day for it to update and I didn't make any changes... Share this post Link to post Share on other sites
buellwinkle 0 Posted January 27, 2014 I checked out the No-ip site. It is built into the NVR as well. For the free service it says the hostname expires every 30 days? Doesn't that defeat the purpose? What does it take to "re-verify" it? That's just to keep people like you from trying it, LOL. Actually, the way it works is you set the NVR or camera or PC (just one device per network) to update the DDNS information once a day. If for some reason you stop for 30 days, they will send you an email asking if you still want it or not. The only time I had it send me this notice was when the router went bad on one location and stopped updating DDNS. Share this post Link to post Share on other sites
aster1x 0 Posted August 9, 2014 I checked out the No-ip site. It is built into the NVR as well. For the free service it says the hostname expires every 30 days? Doesn't that defeat the purpose? What does it take to "re-verify" it? Actually, the way it works is you set the NVR or camera or PC (just one device per network) to update the DDNS information once a day. How do you set the NVR DS-7604 DDNS service to update the DDNS provider once per day? Do you imply that the NVR updates constantly on a predefined recurring schedule the DDNS provider? Assume that the updating interval is 1 hour. Therefore if the WAN IP changes just after the NVR update, then the NVR will not be accesible from the WAN for the next hour until the NVR updates the DDNS provider. I have set it up for no-ip and it does not work. The general question is "How does the NVR know that the WAN IP has changed in order to update the DDNS provider?" For example an ADSL router knows when a resync is happening and when it gets a new WAN IP it updates the DDNS provider. This is the ideal way. In fact I have a no name chinese IP camera. I have setup the DDNS service for no-ip and when the router gets a new WAN IP the camera sends me an email with the new WAN IP after a few minutes. This is the ideal way for the DDNS provider updating. Share this post Link to post Share on other sites
ak357 0 Posted August 9, 2014 I checked out the No-ip site. It is built into the NVR as well. For the free service it says the hostname expires every 30 days? Doesn't that defeat the purpose? What does it take to "re-verify" it? Note: For United States Customers, HIK DDNS Server address is 173.200.91.74. For non U.S. customers, please contact your corresponding Hikvision Branch for more information. Here is example for you Share this post Link to post Share on other sites
catseyenu 0 Posted August 9, 2014 (edited) Note: For United States Customers, HIK DDNS Server address is 173.200.91.74. For non U.S. customers, please contact your corresponding Hikvision Branch for more information. Here is example for you Depending on which domain name you use? Using ddns.net with server address of dynupdate.no-ip.com which resolves to 8.23.244.120 Edited August 9, 2014 by Guest Share this post Link to post Share on other sites
ak357 0 Posted August 9, 2014 Note: For United States Customers, HIK DDNS Server address is 173.200.91.74. For non U.S. customers, please contact your corresponding Hikvision Branch for more information. Here is example for you Depending on which domain name you use? Using ddns.net with server address of dynupdate.no-ip.com which resolves to 8.23.244.120 Not at all I am talking about HIK DDNS only which works very well Share this post Link to post Share on other sites
ak357 0 Posted August 9, 2014 Lol! I got lost. I am glad u found yourself Have u try HIK DDNS ? Share this post Link to post Share on other sites
catseyenu 0 Posted August 9, 2014 No sir, is there any advantage to having Hik be in contact with my cameras and NVR? Share this post Link to post Share on other sites
ak357 0 Posted August 9, 2014 No sir, is there any advantage to having Hik be in contact with my cameras and NVR? U afraid of back door ? Share this post Link to post Share on other sites
catseyenu 0 Posted August 9, 2014 If there's not one they wasted an opportunity. Share this post Link to post Share on other sites
ak357 0 Posted August 9, 2014 If there's not one they wasted an opportunity. What would you say to half or more cctv forum members who watch their cameras direct ? ( without NVR ) Share this post Link to post Share on other sites
catseyenu 0 Posted August 9, 2014 (edited) Direct? Through their Swiss cheese browser or OS? What's one more hole in the boat? Edit: hole not "ole" Edited August 9, 2014 by Guest Share this post Link to post Share on other sites
ak357 0 Posted August 9, 2014 Direct? Through their Swiss cheese browser or OS?What's one more ole in the boat? U know what I mean Share this post Link to post Share on other sites
aster1x 0 Posted August 10, 2014 I checked out the No-ip site. It is built into the NVR as well. For the free service it says the hostname expires every 30 days? Doesn't that defeat the purpose? What does it take to "re-verify" it? Note: For United States Customers, HIK DDNS Server address is 173.200.91.74. For non U.S. customers, please contact your corresponding Hikvision Branch for more information. Here is example for you Which firmware version are you using and on which NVR? I am using version 2.3.9 beta and the network settings screen does not look like yours. Also I asked how and where do you define the DDNS updating interval. Share this post Link to post Share on other sites
catseyenu 0 Posted August 10, 2014 DDNS "updating interval" is handled in the router when it detects a new IP address assigned by ISP. Share this post Link to post Share on other sites
ak357 0 Posted August 10, 2014 DDNS "updating interval" is handled in the router when it detects a new IP address assigned by ISP. And I think DDNS "updating interval" is handled in the HIK NVR next time when I visit customer I will check Share this post Link to post Share on other sites
catseyenu 0 Posted August 10, 2014 I should have used a question mark. There is more going on here than my limited experience covers. Both NVR and cameras have DDNS settings as well as the router. If the router does it's DDNS updating and passes this information down line, why is it necessary for the NVR or camera to also do this? Share this post Link to post Share on other sites