MatthewJL 0 Posted June 24, 2019 Hi, Wondering if someone could help me with my home CCTV system. At night I have a strange white(ish) light on both my front and rear camera. Please look at the images. Any idea what this is? I have spoken to Reolink support who suggested it’s a cobweb – It’s not… Camera Model – Reolink -RLC-410 Thanks Matt Share this post Link to post Share on other sites
jeromephone 6 Posted June 24, 2019 Looks like the IRs are reflecting off from the lens. Maybe change position of camera or shut off IR and use a separate IR light source Share this post Link to post Share on other sites
tomcctv 187 Posted June 24, 2019 Hi. That’s looks like spider webs Share this post Link to post Share on other sites
51cent 8 Posted June 25, 2019 I agree with the 2 previous posts. Move the one so that it is not reflecting off the wall, and clean those spider webs. I have to go outside a couple of times a week with a broom to clean spider webs. And clean those lenses for any rain spots. Share this post Link to post Share on other sites
MatthewJL 0 Posted June 25, 2019 Hi, Thank you, everyone, for contributing. As I said, there is no spider webs or any other kind of webs around or in front of the lights. With the help of "jeromephone" (Thanks), the issue was with the IR light. I turned this off any problem has gone away. To compensate I have turned on the "light switch" in the console (Can't recall the precise name as and I am not at home to check) and this has helped at night. Little frustrated this was mentioned by support to try... Thanks all. Share this post Link to post Share on other sites
MatthewJL 0 Posted June 29, 2019 Hi, The issue is actually not resolved. Still having this problem. The issue is with the infrared light. Once this is off, no white lines. Please see the attached images. There are no cobwebs and the area the camera is in (as you can see has no interference). Does anyone know how to resolve this? Thanks Share this post Link to post Share on other sites
cctvman1379 2 Posted June 29, 2019 This Looks like the it lights are relflecting back towards the camera lens is there a sponge around the lens that touches the glass as that could be misformed or misaligned Share this post Link to post Share on other sites
tomcctv 187 Posted June 30, 2019 14 hours ago, MatthewJL said: Hi, The issue is actually not resolved. Still having this problem. The issue is with the infrared light. Once this is off, no white lines. Please see the attached images. There are no cobwebs and the area the camera is in (as you can see has no interference). Does anyone know how to resolve this? Thanks Again you have spider webs over camera ........ Please don't say there not .....it has always been a problem with built in IR cameras and the reason why you only see them with IR on is because the web reflects the IR.... And this makes them visible...... Also your pictures show that problem look at your first post image ..... The web is in a different place than were it is you your last picture and this eliminates a scratched cover or lens.. you can't see the webs because they are very fine. try again tonight but this time clean the camera once the webs start to show Share this post Link to post Share on other sites
