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Hi. You will need to give details of your ptz BUT being Wi-Fi only im guessing it’s a smart camera ….. cctv and smart cameras are too different things and should not get mixed up with each other usually app controlled cameras are proprietary and intrusive I would recommend no one uses them

The last time I gave a video clip to law enforcement it was a plain old MP4 and they had no problem with it. There was an accident in the roundabout and my MP4 was used for the police accident investigation, the attorney for the injured and for the insurance company. This is in the USA. is there something I'm missing, I admit I am a rookie at this? The case has not, and may not, go to court. A quick Google search shows the California court system wants AVI and MP4.

Hi. 34ford i think your problem is your hard drive…. If it’s been used for 8 years then it is at the end of its life with your new recorder …Ai -H265-audio-4K it’s a lot of data …. A hard drive of 8 years will look as if a format cleans it up we’re the fact is it does not ….. it only passes by the bad sectors and the more bad sectors make it hard to wright to. You can’t put a hard drive back to original it will always have data on it

So it was the power supply that was the issue.

Password reset changes at midnight u6d4z20 case sensitive but I guess you don’t have patience to wait for a reply

Hi. Hikvision from eBay and the likes will end up being a waste of money. Hikvision will not give you any support or supply updates for them to connect to the new hik connect or services plus they are old units on eBay. With that Costco system you will have the same problem as your dad it will not show full res on 4 display. Hi. Your monitor is only for viewing .......2-3-4-5mp is size of res stored footage to your hard drive........ it’s your recordings that’s important not the live view. Take a look at the qvis viper dvr uk based company and it beats the hik and Swann